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Our complaints policy is to ensure that:

  • anyone with a complaint is listened to and treated with courtesy, empathy and fairness.
  • those with complaints are kept informed of the progress and outcome of investigations
    into their complaint.
  • that we offer apologies where appropriate.
  • action to rectify the cause of the complaint is identified, implemented and evaluated.
  • we learn from complaints so that we can continually improve our service.

Added 7 December 2021
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