Cancellation, Refunds and Returns

Trade descriptions

We have made every effort to ensure photography, descriptions and details are accurate. However, slight differences in colour and textures may occur.

Cancelling your order

You can cancel your order at any time prior to dispatch of the goods. Please contact us and we will arrange the refund of your money. Please include your order number with your message.

Money back guarantee

We have a 14 day money back guarantee for items returned due to damage or because delivered in error. We will not refund the cost of unwanted items unless there is a legitimate reason for their return.

Damaged Goods

If your goods are damaged when you receive them please let us know as soon as possible. We will arrange the replacement of any faulty items or parts. We will also refund you any postage costs you incur for returning faulty items.

Return Address

CPRE Hampshire
Bridgett's Farm Offices
Bridgett's Lane
Martyr Worthy
WINCHESTER
SO21 1AR

Tel/Fax:01962 779185